Every customer wishes to know the details of the cable TV plan they are buying so that there are no hidden surprises later. With Xfinity TV, it is no different. However, there are certain things about Xfinity TV that you must know before you decide to go for the plan. You may not have a choice depending on the region you live in. But if you have a choice, this is something you should look into first.
Unfortunately, customers of Xfinity TV have to pay more money for the services that the other companies would offer at less price. If you have purchased a bundle involving your Internet as well as cable TV plan, unbundling is not an option provided by Xfinity TV. Suppose you decide to unbundle the two services and only go for the Internet. In that case, you will actually have to pay more than the bundle value.
Comcast communications, the parent of Xfinity TV, has become unstoppable in its revenue growth. It has been observed that the revenue in the second quarter of 2021 has increased by 7%. Many people think that the customer service and monopolistic tactics of Xfinity TV are horrendous and that the bad BR and price hikes work caused the company’s downfall.
Xfinity Tv is standing at the edge of the cliff with its customer relations. Suppose they do not increase customer satisfaction or decrease their prices. In that case, the competitors that are entering or about to enter the market will lead to the fall of the Xfinity empire. Most customers of Xfinity TV are looking to change. This is a ripe opportunity for any other cable TV company to come and poach the customers of Xfinity TV.
Why is the price a problem in the case of Xfinity TV?
It has been observed that Xfinity TV has a very annoying manner of using price discrimination. The company offers different price rates to consumers depending on how much they can pay. Price discrimination is a sure-shot way of losing customers. When the same service or offer is charged differently for different customers, it infuriates the customers. The customers realise that they have been duped. Everybody’s money is hard-earned. No one has extra money to spend. Depending on one’s social status, if one has to spend more money on cable TV, they will look to other cable TV providers or better options and more affordable rates.
Another huge issue with Comcast or Xfinity TV is that they continue to increase the prices until the customers threaten to cancel the service. When one starts with the cable TV of Comcast, they will offer a very limited promotion. This promotional rate will only be marginally below the maximum profit price. They will then continue to raise the price of the cable TV till you’ve had enough and decide or threaten to cancel the plan. When you reach the stage of thinking to cancel the plan, they will offer you a minimal promotional offer to keep you in the loop and prevent cancellation.
If you wish to continue with Comcast, you will have to consistently call the customer care of Xfinity TV to make sure that your prices are down. If you give up trying to keep the bill from climbing, you wouldn’t even realize when your bill reaches sky-high levels. Comcast’s strategy is to get the maximum out of the customers who do not have the time or patience to constantly keep haranguing the customer service desk for the price reduction.
Since there is no competition in regions like Greater Boston, most of their customers have to comply with these strategies put in place by Xfinity TV. However, you never know; another cable TV service provider may soon join the ranks. Only such a move would cause Comcast to reduce its prices. Since there is an open monopoly going on currently, Comcast is free to rain the way it wants.
A prime issue with Xfinity TV is the absence of transparency in price. The customers are forced to lease many equipment, upgrades and unnecessary add ons. However, Xfinity TV tends to keep adding one or the other service to the list that the customer does not want word has to pay extra for. Many major cable companies are utilizing this practice of offering force bundles to make more money from the customers. Furthermore, the availability of an endless number of promotional offers and breaks hikes make it very difficult for the customers to understand which service or feature they are paying for. This absence of transparency reduces the customer’s confidence in the company while enhancing the distrust that has already taken root. Increasing number of clients are looking to make the switch from Xfinity for this reason
